The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

  • Security Latest Internet Technology provides us with the safest way of doing business with your credit card. uses Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity all of which allows ensuring secure transactions. SSL is the industry standard security protocol to encode sensitive information, such as your personal information and credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. Most keys range from 40 to 1,024 digits long producing the number of possible combinations into the billions and beyond! collects your information via SSL secure connection providing you with the safest shopping experience. After you submit your information it is placed in encrypted form on our secure server. When we retrieve your order from our secure server it also done over secure connection in order to provide you with 100% secure online ordering.

    Credit Cards Independent Talking Products is not responsible for any credit card purchases made by unauthorized card users. You must be 18 years of age or older to make a credit card purchase on this site.

    Privacy Statement We are committed to protecting your privacy. Independent Talking Products does not sell, trade, exchange, or rent your personal information to a third party. We use the information we collect about you to process orders and to provide you with additional information that you can find useful. We will not collect any personal information about you except when you specifically and knowingly provide such information. The following is on collection of the information from you and its use: When you order, we request your name, email address, mailing address, telephone number, and credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. If you are under 18 years of age, you must have your parent or guardian?s permission to order products or services.

  • Miscellaneous

    Independent Talking Products
    Terms & Conditions For Payment, Shipping and Returns

    Payment Methods
    Orders via our Web site from individual customers must be prepaid by MasterCard, VISA, Discover or American Express.

    Shipping and Processing Charges
    This cost is not only for the cost of the shipment but also the cost for processing the order. (Labor and Material)

      • All SHIPMENTS are sent by UPS Ground or USPS (post office) to all 50 states.
      • Please do not give a P.O. Box for a UPS Shipment UPS WILL NOT SHIP to a P.O. Box.
      • We do not ship International

    Returns/Refund Policy
    If any product does not satisfy your needs, it may be returned within 10 days from the date of initial delivery or attempted delivery. Sorry, we make no exceptions to our 10-day policy.
    Before returning any item, call 1-516-495-4760 or send an email to to obtain a Return Authorization (RA) number. We will not accept any returns without an RA number.  Refunds, exchanges or credits are issued for the value of the merchandise, but not for the shipping and handling fee. To receive a full refund for the product, items must be in resellable condition and in their original box with all instructions and warranties. DO not tape or mark products or box in any way. There will be a 10% restocking fee for items totaling $50.00 or more and will be deducted from the refund.

    Refused Package, Incomplete or Incorrect Address
    If a shipment is refused for any reason the customer is responsible for any fees associated with the returned package plus a 15% restocking fee. In case of package re-routing or an incomplete or incorrect shipping address, there is a charge by UPS for an address correction and this charge will be passes on to the customer.


    Health Department
    Because of health department regulations we cannot accept returns of items that have been used on the body, such as thermometers, etc.

    Damaged Merchandise (From Carrier)
    If an order arrives damaged, you must notify Independent Talking Products within 24 hours. The product and all packaging material must be retained until the matter is resolved.

    Product Warranties
    Unless otherwise indicated, Independent Talking Products warranties its products for 30 days. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, we will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material only and do not cover batteries or battery replacement. They do not cover breakage or damage to the product resulting from customer abuse. 

    Sales Tax
    NEW YORK STATE shipments are subject to sales tax, including tax on the shipping and handling fee. If you are an organization claiming tax exemption, provide a copy of your exempt organization certification, or resale certificate.

    Termination of Customers Account
    We at Independent Talking Products reserve the right to refuse service, terminate accounts or cancel orders from any customer at our sole discretion.

    We are not responsible for the content of any sites that may be linked to our site-Independent Talking Products.

    Please Note
    Independent Talking Products is not responsible for typographical errors.  Manufacturers sometimes change specifications of products or discontinue them completely.